This section looks at managing performance within your Operations and Service Delivery We have a specific person who is accountable for Ops/production and service delivery performance * 1 2 3 4 5 We seek to continually improve performance in Ops/production and service delivery * 1 2 3 4 5 The variance between actual and target performance forms the basis of performance management 1 2 3 4 5 We measure our performance against our competitors 1 2 3 4 5 Our performance exceeds most of our competitors 1 2 3 4 5 I am clear about how performance in this area contributes to the performance of the whole business 1 2 3 4 5 Each employee's performance is measured and visible at any time to them 1 2 3 4 5 All Ops/production and service delivery staff have quarterly performance reviews 1 2 3 4 5 Managing Performance
