This section looks at the processes and systems of your Operations and Service Delivery Indicators of productivity are monitored and managed for optimum results * 1 2 3 4 5 Virtually all our customer delivery dates are met * 1 2 3 4 5 We do not have a problem with production or process bottlenecks when we are busy 1 2 3 4 5 All new product/service development projects undergo formal financial & risk assessment 1 2 3 4 5 We believe sound project management skills are critical to the success of new projects 1 2 3 4 5 We have the agility to respond readily to changes in customer requirements 1 2 3 4 5 We have a costing system in place which provides us with detailed knowledge of product or service profitibility 1 2 3 4 5 We regularly review our operational processes to establish whether our existing system is optimised 1 2 3 4 5 We can respond accurately to requests from our customers about the status of their orders 1 2 3 4 5 Systems are in place to monitor quality on an hourly, daily, or weekly basis 1 2 3 4 5 Our OSH policies & processes meet industry standards 1 2 3 4 5 All our suppliers have agreed Terms and Conditions of Trade, and performance agreements 1 2 3 4 5 Process and Systems
